Policies & Disclosures

Processing Time
Please allow 2 to 3 weeks for your order to be created before shipping. Processing times may be longer during holidays or special promotions.

Personalized Orders
Please double check all personalization details before placing your order. We are not responsible for spelling or customization errors submitted by the customer.

Returns & Exchanges
Because each item is custom made, all sales are final. If your order arrives damaged or we made an error, please contact us within 3 days of delivery so we can make it right.

Shipping
Once your order has shipped, Made by Graze is not responsible for shipping delays, lost packages, or carrier issues. Please ensure your shipping address is correct when placing your order.

Product Variations
Slight variations in embroidery, fabric, leather, and color are a natural part of handcrafted products and make each piece uniquely yours.

By placing an order, you acknowledge and agree to these policies.

Thank you for supporting Made by Graze. We appreciate the opportunity to create something made just for you.